Adrianna is Donaldson Law’s Operations Manager. Her work sits behind the scenes yet shapes almost every client experience. She is responsible for making sure the systems, processes and day to day operations of the firm support both the team and the people they work with.

Adrianna’s focus is on building structure around difficult work. She oversees file and workflow systems, refines precedents and templates and works closely with team leaders to make sure matters are properly resourced and deadlines are realistic. When the practice grows or the law changes she is usually the one turning ideas into practical processes that actually work.

Her role includes

• designing and maintaining matter management processes that support trauma informed practice
• coordinating technology, systems and suppliers so the team can focus on legal work not logistics
• helping embed DL’s values of collegiality, care, clarity, accountability and innovation into everyday operations

Colleagues describe Adrianna as the person to turn to when you need help solving a problem. She is often the first person to spot where a process is causing avoidable stress and the one who will sit down with the team to redesign it. Her work reduces friction for staff and helps create a more predictable, steady experience for clients.

Adrianna is a trusted member of the Better Lawyers Group Management Team and is an important mentor to our support team members.